FAQ

1. Where is Wish Upon Boutique located, and what are your store hours?
Wish Upon Boutique is located at 215-217 S. Gjertson Street in Stoughton, WI 53589. Our store hours vary by season and can always be found here.

2. Do you offer online shopping, and how can I place an order?
Yes, we do! You can shop our collections online at www.wishuponmadison.com. Simply browse, add your favorite pieces to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment options.

3. What sizes do you carry?
We offer a variety of sizes to fit different body types. Our standard sizes typically range from Small to Large, and our Curvy Collection includes sizes up to 3X. Be sure to check individual product descriptions for specific sizing details.

4. Do you restock sold-out items?
We love keeping our products fresh and seasonal, so restocks are rare. However, we may bring back popular pieces if demand is high. For updates on restocks and new arrivals, join our email list or follow us on Instagram and Facebook.

5. Can I purchase a gift card, and how can it be used?
Absolutely! Gift cards can be purchased online and are delivered via email with easy redemption instructions. They can be used for online purchases and have no additional fees.

6. What are your shipping options and delivery times?
We offer flexible shipping options:

  • Standard Shipping: Free for orders over $75! Delivery typically takes 4–8 business days after processing. For orders under $75, shipping costs are calculated at checkout.
  • Expedited Shipping: Need it fast? Choose expedited options at checkout for quicker delivery. Rates vary by location and speed.

Most orders ship within 1–2 business days (Monday–Friday). Weekend and holiday orders are processed the next business day. You'll receive a confirmation email with tracking details once your order ships. For more info, visit our Shipping & Processing page.

7. Do you offer free shipping? If so, how do I qualify?
Yes! Free shipping is available for U.S. orders of $75 or more. Simply ensure your cart total meets or exceeds $75 before taxes and discounts.

8. Can I track my order?
Of course! Once your order ships, you'll receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.

9. What is your return/exchange policy?
We want you to love your purchase and are happy to help with returns. Visit our Return Policy page for full details.

10. Are sale items eligible for returns or exchanges?
Sale, clearance, and "Final Sale" items are not eligible for returns or exchanges.

11. How do I know what size to order? Do you have a size chart?
Yes! You can check our Size Guide to find your perfect fit.

12. What fabrics are your clothes made from?
Our clothing is crafted from high-quality materials like cotton, rayon, polyester, and blends. You’ll find fabric details in each product description when available.

13. How should I care for and wash my clothing?
We recommend following the care instructions on the garment’s label for the best results. For additional tips, visit our Care page.

14. How can I contact you if I have questions about my order or need assistance?
We’re here to help! Email us at hello@wishuponmadison.com, and we’ll respond within two business days.